Documents & Communication

Announcements & Notifications

Resyrv has two ways to tell people things: announcements that you write to your members, and automatic notifications that Resyrv sends when an event occurs.

Announcements

An announcement is a message from the organization to its members. It has a title, a body, and an optional button with a link to a location in the app. Members see announcements in the app when they sign in. Thus, a change in fuel price or a reminder about a hangar day gets to all members without an email thread.

You can send an announcement to a specific audience: the whole organization, the members of one location, all members who fly a specific aircraft, or specific people. Only that audience sees the announcement.

Automatic notifications

Resyrv sends notifications about important events. Examples: an aircraft goes to grounded status or returns to service, maintenance conflicts with a booking, the balance of a member gets low, a payment fails, a checkout request, a meter discrepancy, a document that will expire soon, a message from a member.

Each event gets to the people that it concerns in three ways: an email, a notification in the app, and a push alert on the iPhone app. Push alerts go only to members who allowed notifications. There is no Android app, and the website does not send push alerts.

What the emails look like

All emails from Resyrv (invitations, receipts, invoices, reminders, alerts) use one design and one header. The emails come from a real address, not from a no-reply address. Thus, if a member replies, a person gets the reply. Billing messages and invitation messages come from their own billing and welcome addresses.

Notification policies

Set who gets each event in Organization Settings, Notifications. Each event has one switch and an audience. Select the owner and any of your access groups. For maintenance events, you can also send a copy to the pilots that the event affects directly. An example is the pilots with bookings on an aircraft that is now grounded. The defaults are sensible, so a new organization does not have to set up anything here.

The organization decides which events Resyrv sends and who gets them. Each member decides how these notifications get to that member. The organization does not set an email or web choice for each event.

Personal preferences

Each member has a Notifications page in their personal settings. It has seven categories: Reservations, Reminders, Billing, Documents, Maintenance, Operations, and Messages. Each category has an Email switch and a Push switch. If you turn off the email for a category, Resyrv stops those emails. The notification still shows in the app without an alert, like an unread badge. The Push switches apply to the mobile app.

Resyrv always sends payment-failure alerts. You cannot turn them off.

Can’t find what you need? Contact us - a real person reads every message.