Billing & Cost Sharing

Paying Your Bill

On your profile, you can see what you owe and pay it. You can also keep a card on file and turn on autopay.

Where to find your balance

Open your profile. The money tabs are next to your personal details: Billing for the overview, Activity for each ledger entry, Packages for prepaid hours and credit, and Invoices for all items sent to you. The overview starts with your real balance. This is the net of all charges, payments, and credits to date.

How to pay your balance

If your organization has Stripe connected, do these two steps to pay:

1. Enter or confirm the amount.
2. Select a card or bank account (ACH), and confirm.

A card payment posts to your ledger immediately. It clears your oldest open charges first. You do not wait for an admin to reconcile it.

Invoices work the same way. An invoice is a view of your ledger. Thus, a payment to your balance and a payment to an invoice are the same money. Your Invoices tab shows your open invoices.

After a successful payment, Resyrv shows a receipt immediately. The receipt shows what you paid, what it covered, the card you used, the reference number of the processor, and the time. Resyrv also sends the same receipt to you by email. The reference number is the number that is on your card statement.

How to pay from a bank account

Bank payments cost less for your organization, but they are not instant. The money arrives in about four business days. During all of this time, Resyrv shows the payment with the amount and a note. The note tells you that your balance changes when the payment clears. Your balance does not change until the money arrives.

During this time, you do not have to do anything. Do not pay again. Your organization can set a limit on how much you can owe before you book or fly. If it does, Resyrv normally counts a payment that is on its way as paid for that limit. Thus a bank delay does not ground you.

Saved payment methods and autopay

Open the Auto-pay panel of your personal billing settings. Click Add payment method to save a card or US bank account for one-tap payment. A saved method also lets you use autopay. Tick Enable auto-pay, and Resyrv charges the invoices issued to you to that method automatically. The payment processor keeps your card and bank details. Resyrv never keeps them.

How to buy packages

Your organization can sell flight packages. If it does, the Packages tab sells blocks of hours and pools of account credit. If you pay by card, the package becomes active when the payment clears. As you fly, you can see the amount that remains.

Payments made outside the app

Cash, check, or a bank transfer outside Stripe can also go on your ledger. Report the payment from your account. An admin approves it before it posts.

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