Maintenance

Maintenance Work Orders

A work order is the job ticket for one maintenance task on one aircraft. It records the work to do, the parts and labor that the work used, and the person who signed the aircraft back to service.

Open a work order

A work order must have an aircraft and a title. All other fields are available when you need them: a description, the shop or vendor that does the work, a person on your team to assign, the squawks and compliance items for the job, and a downtime window.

Resyrv gives each work order a number when you save it. The first number in your organization is WO 1001, and the numbers increase from there. Each organization has its own numbers. Thus the number is useful when you speak to a shop on the phone.

Work order statuses

A work order can be open, scheduled, in progress, or awaiting parts. Change the status when the job changes. You can move the status forward or back. For example, if the wrong part arrives, set the job back to awaiting parts.

Complete and canceled are the two end statuses. Complete is the return to service (see below). Canceled is for work that will not occur. Both statuses are final. After that, a completed or canceled work order is read only, and you cannot open it again. If the work is necessary after all, open a new work order.

Link squawks

Link the squawks that the job repairs. Each linked squawk then shows as On a work order. This means that someone reported the squawk, someone accepted it, and it is now in a work order, not in the triage queue. Members who follow a squawk that they filed can see this change.

If you cancel the work order, its squawks go back to triaged. They are then on the triage list, where a person must make a decision about them.

Squawks & Groundinghow to file squawks, severity, and what grounds an aircraft.

Ground the aircraft

If you tick “grounds aircraft”, the aircraft is grounded while the work order is active. You cannot dispatch a grounded aircraft. By default, you also cannot book it. An organization can change either check to a warning in its rules. It can also let specified reservation types, such as maintenance or ferry flights, fly a grounded aircraft.

To lift a grounding, you must have maintenance sign-off authority. This applies if you complete the work order, untick the box, or cancel the job. Permission to edit maintenance records does not let a person return an aircraft to service.

When an aircraft is grounded or returned to service, Resyrv sends notices in the app and by email. It sends them to the persons that your organization set up to receive them.

Downtime on the calendar

Give the work order a start and an end. The schedule then shows the aircraft as down for that window, so nobody books an aircraft that is disassembled. The block belongs to the work order. If you change the dates of the job, the calendar changes too. The block clears when the job is complete or canceled.

If reservations are already in that window, Resyrv does not move or cancel them automatically. Resyrv saves the block and shows a list of the conflicting reservations. It sends an email to the pilots of those reservations and to your maintenance contacts. A person then decides who must book again.

Parts and labor

The lines are the cost of the job. Each line is parts, labor, or other, with a description and an amount. If you enter a quantity and a unit cost, Resyrv calculates the line total. If you leave those fields empty, type a flat amount. Use a flat amount to record a shop invoice as one number.

When you type, Resyrv suggests parts from your catalog. The part number, serial number, and cost come with the part name. Labor is also a line: put the hours in the quantity and your rate in the unit cost.

When the work order is complete, Resyrv posts the cost from those lines. On a shared aircraft, Resyrv divides the amount across the owners the same way as for flights, minus the amount that a reserve fund pays. A work order with no money on it completes correctly and posts nothing.

Reserve Fundshow to pay for an overhaul with money that you set aside before.

The work timer

Each person who works on the job can start and stop a timer on it, with a note about the work. The timer records the time that each person spent on the aircraft. This helps when a mechanic writes their hours at the end of the week.

Sign the return to service

When you complete a work order, you return the aircraft to service. This has four steps. Completion records the date, and the meters if the work changed them. Return to service holds the text of the logbook entry.

Finance shows the parts and labor lines that bill when you sign. On this step, you also choose what happens to linked items: roll the compliance items forward, and resolve the linked squawks. Both options are ticked at the start.

Sign & release shows who did the work. Select a person in your organization who can get work order assignments. Resyrv then adds their certificate number from their profile. For an outside mechanic or shop, choose Other and type the name and certificate.

Then sign with your PIN. This is the same PIN that you use for dispatch signatures. If you did or supervised the work, sign as the performer. If you record the work of another person, sign as the recorder. Resyrv stores the statement that you signed exactly as it was on that day. Resyrv never makes it again from newer data.

When the work order is complete, Resyrv does these tasks. The compliance items for the job roll forward to their next due. A service record with its cost goes into the aircraft history. Resyrv adds serialized parts to the aircraft components. The calendar block clears, and any grounding lifts. Resyrv makes a draft logbook entry for a signer to examine and sign into the permanent record.

If that box is ticked, Resyrv resolves the linked squawks at the same time. The box shows only if you have the permission to close squawks. Sign-off authority and squawk-closing authority are separate. If you have one but not the other, the work order completes, and its squawks stay open for a person who has that permission.

Print a work order

Each work order prints a cover sheet. The sheet shows the aircraft letterhead, the WO number and status, the downtime window, the vendor and assignee, and the parts and labor table with its total. It also shows the linked squawks, the compliance items, and the release text. If you print it before the work, it has an empty signature line for the shop. If you print it after the work, it has the completion details and the electronic signature.

You can also attach files to a work order during the job, for example photos of the damage, the shop invoice, or a scanned 337. You can attach images, PDFs, text, and Word documents, up to 50 MB each.

Who can do what

• To see work orders, you must have maintenance workspace access. This is the same permission as to create them. A role with view-only maintenance access sees the aircraft status. It does not see work orders, their costs, or their labor.
• To open a work order, you must have create. To edit a work order, upload attachments, or use the timer, you must have edit.
• To complete a work order, you must always have sign-off authority. If the lines have money, you must also have cost authority. To resolve the squawks, you must also have squawk-closing.
• To be assignable, you must have maintenance edit. The assignee list shows all persons in your organization who have it.

Roles & Permissionshow to give these permissions to the correct persons.

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