How-to Guides

Ground an Aircraft and Return It to Service

An aircraft came back with a broken part. This guide files the squawk and grounds the aircraft, so that no one can dispatch it. Then it tracks the repair through a work order and returns the aircraft to service.

Step 1 - File the squawk

On the aircraft page or in the return wizard, select Report a squawk.
Describe the problem.
Set the severity. Then set the operational effect separately. The severity tells how bad the problem is. The operational effect tells if the aircraft can still fly.
If the aircraft must not fly until the problem is repaired, select Grounded.

New squawk dialog for N172TG: severity Critical, title Nose gear shimmy on landing roll, status Open, operational effect Grounded, a description of heavy shimmy on the last two landings and a dry shimmy damper, an attachment picker and the Create squawk button — A new squawk - you set the severity and the operational effect separately. Grounded takes the aircraft out of service.

What grounding an aircraft does

A grounding squawk changes the readiness of the aircraft everywhere in Resyrv. The maintenance board shows the aircraft as down. For each reservation on that aircraft, the dispatch pre-flight check fails and stops dispatch fully.

Fleet Maintenance board: counters for Grounded 2 (2 of 10 aircraft), Overdue 2, Due soon 4 within 30 days, and 13 open squawks; a Fleet readiness bar for 10 aircraft split Grounded 2, Overdue 2, Due soon 4, Dispatch ready 2; and the Aircraft readiness table with N714FT and N880CD grounded, N642TG and N82TG overdue, N172TG and N228FT due soon, each with attention, squawks, work orders, next due, forecast and last service — The fleet board - it shows quickly which aircraft fly and which aircraft are down.

Step 2 - Do the repair

Open Maintenance. Triage the squawk. An open squawk goes through these statuses: open, in work order, deferred, and resolved.
Put the squawk into a work order. Also add the due maintenance items that you can do during the same downtime.
Record the work when you do it. The work order is the record of the work and of the persons who did it.

Open squawks on N82TG, 3 open: IFR GPS database update due (Open), Autopilot altitude hold occasionally drops out (Deferred), each with an Open work order button, and COM 2 intermittent sidetone (On a work order) with a View work order button — Squawk triage - each open squawk and its status.

Step 3 - Return to service

Complete the work order. Return the aircraft to service.
The resolved squawk closes, and the readiness changes back. The dispatch checks pass again.

Work orders page: 2 open, 0 in progress, 2 awaiting parts, 1 grounding; a completed-work-by-month chart for Apr to Sep; the Maintenance downtime panel with N714FT's 100-hour inspection block from WO 1016 and a Sep 30 pitot-static block on N82TG; and the active work order table with WO 1016, 1017, 1014 and 1013, their aircraft, vendor, dates, cost and status — A work order goes from open to return to service.

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